Hersheypark logo and social media apology context
Celebrity

Hersheypark Apologizes After Ill-Timed Reply to Dolly Parton Tribute

The Pennsylvania theme park came under fire for advertising its own ticket prices beneath a post honoring the late country icon.

By Dee AlvarezPublished Updated 2 min read

An unexpected social media nightmare unfolded this week following the tragic loss of country legend Dolly Parton at age 80. While fans around the globe were coming together to celebrate the icon's incredible legacy, Pennsylvania amusement destination Hersheypark found itself in hot water over a wildly ill-timed tweet. The popular park is now offering an official apology after receiving fierce backlash for plugging its own admission deals under a viral post discussing Parton's famous Dollywood theme park. The blunder went down shortly after news of Parton's passing broke. An X user posted a message praising the singer for keeping prices reasonable for families at her flagship park in Pigeon Forge, Tennessee, linking a photo of a $99 single-day Dollywood ticket. Hersheypark's official account piped up in the replies, commenting, "Our summer tickets are $49.99."

Why did Hersheypark post about Dolly Parton?

Social media users quickly pounced on the reply, calling out the brand for what many viewed as a shameless sales pitch during a moment of nationwide grief. Critics slammed the amusement venue for being incredibly tactless and attempting to undercut Dollywood's pricing on the exact day the beloved music legend passed away. Recognizing the massive oversight, Hersheypark swiftly deleted the response from its feed. A spokesperson for the company later released a statement explaining that the incident was an unintended mistake by a digital team member who missed the thread's tragic subject matter.

Hersheypark logo and social media apology context
Hersheypark logo and social media apology context

What did Hersheypark say about the controversy?

According to reports, a spokesperson for the park stated that they join millions of heartbroken supporters in mourning the massive loss of Parton, celebrating her spirit, generosity, and immense artistry. The representative clarified that a social media team staffer had noticed inaccurate pricing details regarding Hersheypark on the platform. The employee intended to address that specific user to correct the information, failing to realize the comment would display as a direct reply inside a conversation about Dollywood and Parton's passing. The spokesperson added that the team took down the post the second they understood the context, expressing deep regrets and apologizing for any insensitivity during such a heavy time for pop culture fans worldwide.

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People also ask

Why did Hersheypark get backlash after Dolly Parton died?
Hersheypark faced intense criticism after replying to a tribute post about Dollywood ticket prices with an advertisement for its own $49.99 passes on the day Dolly Parton passed away.
What was Hersheypark's official apology for the Dolly Parton tweet?
A park spokesperson stated that a social media staffer attempted to correct pricing information without realizing the reply was in a thread about Parton's death, adding that the post was removed immediately.